I noticed $30 of charges on my credit card from Citi Bike and inquired. The docking stations frequently malfunction, accept the bikes, but turn to yellow light instead of green. I do not always have the time to call the 800-number, and I wondered whether I was being charged. It urns out that I was being charged for supposedly leaving the bike out for more than 45-minutes. After many calls and raised blood pressure, Citi Bike refunded me.
Have you had similar experiences?
I was talking to a man who was docking his bike at Liberty and South End. He had been falsely billed as well, so he now gets a paper receipt after each trip.
Post your comments.